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Policies
Effective Date: June 3, 2023
KW Lawn Mowing · 226-336-2077 · info@kwlawnmowing.com · kwlawnmowing.com
KW Lawn Mowing · Kitchener-Waterloo, ON
To provide reliable service and maintain our chemical-free standards, we collect only necessary details:
- CANCELLATION & REFUND POLICY
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- Your Right to Cancel — 10-Day Window
- If you entered into your agreement at your home or anywhere other than our place of business, Ontario's Consumer Protection Act, 2002 gives you the right to cancel for any reason within 10 days of receiving your written copy of the agreement. Any prepaid amount for services not yet delivered will be refunded in full within 15 days.
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- One-Time Visit Cancellations
- 72+ hours notice: No charge. Visit is removed from the schedule with no penalty.
- Same-day cancellations: The full per-visit rate applies. We cannot offer a refund for same-day cancellations. We will do our best to reschedule based on route availability.
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- Season Plan Cancellations
- Season plans represent a mutual commitment for the agreed season period. Outside of the 10-day statutory window, no refunds are issued once a season plan is active. If you end your plan early, all completed visits are billed at the agreed rate, and any prepaid balance for services not yet performed will be refunded — that is the only refund available.
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- Snow Removal Deposit
- The 10-visit prepaid snow removal deposit is a seasonal service commitment, not a stored credit. It is non-refundable at season end, and unused visits do not carry over to the following winter. If the deposit is exhausted mid-season, a new deposit is required before service resumes. The only exception is the 10-day statutory right described above.
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- How to Cancel
- Call or text 226-336-2077, email info@kwlawnmowing.com, or speak with the crew or owner directly. We ask that cancellations be confirmed in writing (text or email) so both parties have a record.s
SCHEDULING & SERVICE POLICY
We complete scheduled visits on or around your agreed service day. In the event of rain or unsafe conditions, service is rescheduled to the next suitable day at no additional charge.
For snow removal, we head out automatically at 2.5 cm of accumulation — no call from you needed.
Please ensure your property is accessible on service days: gates unlocked, vehicles moved if required, pets secured.
Please clear toys, tools, pet waste, and other obstacles from the lawn or driveway before your scheduled visit. If we cannot safely complete the work due to obstructions, the visit may still be charged.
Season plan clients may not pause service mid-season due to weather, travel, or slow growth without maintaining their scheduled slot. If service is paused at your request, we cannot guarantee your same slot will be available when you resume.
DAMAGE & LIABILITY POLICY
KW Lawn Mowing is fully insured. In the event of accidental damage caused by our crew, contact us immediately and we will work to resolve it promptly.
Clients are responsible for identifying and marking any underground utilities, buried objects, invisible fencing, irrigation lines, or fragile features before service begins. We are not responsible for damage to unmarked or undisclosed items.
We are not responsible for damage to items left on the lawn — toys, garden ornaments, hoses, sprinkler heads — that were not removed prior to service.
Snow will be piled at crew discretion, avoiding house foundations, garden beds, and fire hydrants where possible.
- PROMOTIONS & DISCOUNT POLICY
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- KW Lawn Mowing reserves the right to modify, suspend, or cancel any promotion at any time without notice. Existing clients on an active plan will be notified in writing of any changes.
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- $25 Off Your First Mow
- New clients booking a one-time visit or a month-to-month plan receive a $25 credit applied to their first invoice. First-time clients only, first visit only. Not available to season plan clients. One discount per transaction.
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- New Season Plan Welcome Offer - First Mow Free + 5% Off
- Book a biweekly or more frequent season plan, complete your first payment, and receive your first mow free plus 5% off the remainder of your season. Excludes once-a-month plans. One discount per transaction.
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- Lawn Sign Discount - 5% Off Your Season
- Display a KW Lawn Mowing sign on your property while on any active season plan and receive 5% off for each month the sign is displayed. Sign must remain for the full calendar month. We collect the sign at month end. If removed before collection, the 5% is removed from future billing. Can be combined with your plan discount for a max of 10% total. Cannot be combined with any other offer.
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- Winter Prepay Discount - 10% Off
- Prepay your full winter snow removal season upfront and receive 10% off. Clients who prepay both summer and winter seasons receive 5% off summer and 10% off winter. Cannot be combined with any other offer.
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- Community Discount - 5% Off
- The following clients receive 5% off any service or purchase. Proof of eligibility may be required:
- - Seniors (65 and older)
- - Veterans (Canadian Armed Forces)
- - Persons on disability
- - First responders (police, fire, paramedics)
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- The community discount stacks with all other applicable discounts. Maximum combined discount with all stacking is 15%.
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- Plan Discounts
- Any discounts negotiated with a KW Lawn Mowing sales representative are separate, apply to that plan only, and are not publicly listed.
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- General Rules
- All discounts are applied as a credit against the invoice or plan payment. Only one discount applies per transaction unless explicitly stated above. KW Lawn Mowing reserves the right to modify, suspend, or cancel any promotion at any time.s
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